Shipping

Order by 12pm Sydney time, Monday to Friday, and it ships the same day. Orders placed after 12pm, on weekends or on NSW public holidays ship the next business day. A business day is Monday to Friday, except NSW public holidays.

A fraud or address check, or a piece that turns out to be out of stock, can hold an order up. We'll email you if it does.

Your order ships when we hand it to Australia Post and email you the tracking. That's also when we accept your order and take payment, as our terms explain.

• Orders of $70 or more, after any discount: Express is free.
• Orders under $70: Standard $5 or Express $10.
• Final Sale pieces: Standard $9.90 or Express $14.40, whatever the order total, added to the postage for your other pieces. They still count toward the $70.

Checkout shows your postage before you pay.

Delivery times

These are Australia Post's typical times from dispatch, not guarantees: Express 1 to 3 business days to metro areas, Standard 2 to 6. Regional and remote areas take longer. Australia Post's delivery time calculator estimates your postcode. If you need a piece for an event, allow extra time.

Postage depends on weight. Rates are in Australian dollars; checkout shows and charges them in New Zealand dollars at the current exchange rate.

• Standard, usually 10 or more business days: $20 under 500 g, $25 from 500 g to under 1 kg, $40 from 1 kg to 2 kg.
• Express, usually 5 to 10 business days: $35, $40 and $55 for the same weights.

Final Sale pieces can be sent to New Zealand at these rates.

We don't collect New Zealand import charges at checkout. If New Zealand Customs charges any, you pay them.

Postage depends on weight. Rates are in Australian dollars; checkout shows and charges them in US dollars at the current exchange rate.

• Standard, usually 10 or more business days: $30 under 500 g, $40 from 500 g to under 1 kg, $65 from 1 kg to 2 kg.
• Express, usually 5 to 10 business days: $45, $55 and $80 for the same weights.

Our US prices include import duties (tariffs), so there are no duties to pay at checkout or on delivery.

Final Sale pieces can't be sent to the United States.

Our New Zealand and US rates go up to 2 kg. For a heavier order, ask us for a quote before you order.

When your order ships, we email you an Australia Post tracking link. If you have an account, your orders and tracking are there too. For New Zealand and the United States, the local post usually makes the final delivery, and tracking can pause while a parcel is with customs.

No shipping email by the end of the next business day? Check your spam folder, then email info@lilyandminx.com.au with your order number.

Your order is delivered when it's handed to someone at your address, collected by you, or left unattended where you've allowed it, for example through your Australia Post delivery preferences.

If tracking says it's delivered and you can't find it, check around your home and with neighbours, then please tell us within 5 business days. We'll lodge a trace with Australia Post, and we may ask you to sign a statement that it didn't arrive before we replace or refund it.

We're responsible for your parcel until it's delivered. Tell us at info@lilyandminx.com.au with your order number; you don't need to contact Australia Post yourself.

Running late

If it's past its estimate, or tracking hasn't moved for several business days, we'll chase Australia Post.

Lost

If Australia Post confirms it's lost, or it hasn't arrived 15 business days after dispatch (30 for New Zealand and the United States), we'll send a replacement or refund what you paid, including postage. If a parcel we've replaced or refunded turns up, send it back (we'll pay the postage) or pay for it.

Damaged, missing or wrong

Send photos of the piece and the packaging, and keep the packaging until we've sorted it out. We'll put it right as the Australian Consumer Law requires, at no cost to you. For a fault that shows up later, see our returns policy.

Check your address at checkout. If you spot a mistake, tell us straight away: before dispatch we'll try to fix it, and after that we usually can't.

If a parcel comes back because the address was wrong or incomplete, it wasn't collected, it was refused, or New Zealand import charges weren't paid:

• we resend it once you've paid the postage again and, for a US order, any import duty we paid on the first parcel and can't recover (we'll tell you the amount first), or
• we refund what you paid for the pieces in it, but not the postage. For a US order, we also deduct any import duty we paid and can't recover.

If it comes back for any other reason, we resend it free or refund everything you paid.

Nothing in this policy limits your rights under the Australian Consumer Law. This policy is part of our terms. This version applies to orders placed from 29 September 2026.