returns

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Start a return
Within 14 days of delivery
Sign in to your account with your order email and choose the pieces. Can't sign in? Use our contact form with your order number. After 14 days we only accept faulty pieces.
Send it back
Within 14 days of our approval
Our approval email has the return address. Use a tracked service. You pay the return postage.
Get your refund
Usually within a week
We usually check it within 2 business days of arrival and refund your original payment method within 5.

Start a return

Need a different size?

Order the new size now so it doesn't sell out before your event, then return the first one for a refund.

Can I return it?

Yes

Full-price pieces
Sale pieces
Accessories, except earrings

No

Final Sale pieces
Swimwear
Intimates
Earrings and studs
Gift cards

Final Sale pieces are labelled on the product page and in your bag. The No list is for change of mind only: a faulty piece is always covered.

It needs to come back

Unworn and unwashed, with all tags on
Free of perfume, deodorant or washing-powder scent
Free of make-up and tan marks

If it doesn't, or it arrives late, unapproved or from the No list, we'll send it back once you've paid the postage.

Faulty or damaged

Faulty, damaged or not as described? The Australian Consumer Law covers every piece, including sale and Final Sale, and there's no fixed deadline.

Email info@lilyandminx.com.au with your order number and a photo of the problem, instead of starting a return in your account. If we need the piece back, we'll tell you where to send it and refund your reasonable postage once we've confirmed the problem. We then repair, replace or refund it as the law requires.

If we find no fault, we'll send it back once you've paid the postage.

Your consumer rights are set out in our terms.

International orders

Returns from New Zealand and the United States follow the same windows and conditions. Return postage, and any duties or taxes charged on the return, are yours.

Refunds and the fine print

Change-of-mind returns are our own policy. They don't apply to faulty goods.
We refund the price you paid for each returned piece, to your original payment method. If you used a discount code, that's the discounted price.
On a change-of-mind return, original postage and return postage aren't refunded.
Send returns by post to the address in our approval email: couriers can't deliver to a PO Box. We don't accept returns sent without our approval.
This version applies to orders placed from 28 September 2026.
Nothing in this policy limits your rights under the Australian Consumer Law.

Price match

A price-matched piece returns like any other, and we refund what you paid. See our price match policy.

Still stuck?

Message us and we'll usually reply within one business day, Monday to Friday.

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Returns

How it works