Returns

Faulty, damaged or not as described? The Australian Consumer Law covers every piece, including sale and Final Sale, and there's no fixed deadline.

Email info@lilyandminx.com.au with your order number and a photo of the problem, instead of starting a return in your account. If we need the piece back, we'll tell you where to send it and refund your reasonable postage once we've confirmed the problem. We then repair, replace or refund it as the law requires.

If we find no fault, we'll send it back once you've paid the postage.

Your consumer rights are set out in our terms.

Returns from New Zealand and the United States follow the same windows and conditions. Return postage, and any duties or taxes charged on the return, are yours.

• Change-of-mind returns are our own policy. They don't apply to faulty goods.
• We refund the price you paid for each returned piece, to your original payment method. If you used a discount code, that's the discounted price.
• On a change-of-mind return of a US order, we deduct the US import duty we paid on the returned pieces, because we can't recover it. We'll tell you the amount when we approve the return.

• On a change-of-mind return, original postage and return postage aren't refunded.
• Send returns by post to the address in our approval email: couriers can't deliver to a PO Box. We don't accept returns sent without our approval.
• This version applies to orders placed from 1 November 2026.
• Nothing in this policy limits your rights under the Australian Consumer Law.