Many thanks for considering LILY + MINX ONLINE as your preferred online boutique. In order to be fully aware of your rights when purchasing our Products you should carefully read the Terms and Conditions which are set out below.
A legally binding agreement is created upon our receipt of your correctly completed Purchase Order. This agreement is created between NetLever Pty Limited (A.B.N 82 115 743 069) trading as LILY + MINX and you.
All prices are in Australian Dollars (AUD) including the GST component.
Prices may be varied at our discretion and without notice.
Inaccurate order details release us from our obligations in terms delivery time, delivery cost, and missing orders. You must be accurate in completing these important details to ensure your order gets to you in good time or at all.
In circumstances where an incorrect delivery address is quoted LILY + MINX ONLINE is not obliged to re-send the order to the correct address at our own expense
Payment facilities available are Paypal, Afterpay, ZipPay, Sezzle, Stripe (credit cards).
After you make payment for your order, we will email you an Order Confirmation document, which confirms receipt of your order.
Orders are processed in NSW, we work Monday to Friday excluding Public Holidays. We will update your order status online to shipped upon dispatch of the purchase. We will provide you with a tracking number once we have shipped your order to you.
To Australia - Express Delivery via Australia Post Express Courier
Overseas Orders- 3-10 Business Days Delivery via Airmail
- Based on Order Weight Please see our Shipping Page
LILY + MINX ONLINE may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.
You are not entitled to any form of compensation arising from such cancellation.
Upon receipt of your order you should check that all items ordered are included and then the condition of all items. Please remember in order to return an item it must be in as new condition including its tags, not washed, and not worn. Do not try on items when wearing perfume, makeup or deodorant as garments which smell or are marked may be rejected for return.
Returned items not received in their original state will be automatically returned to the customer. We reserve the right to reject any return we consider is not in new condition.
If anything is missing from the order, or damaged or faulty please contact us at email@example.com
RETURNS including our 30 Day Refunds Policy
We send all orders via EXPRESS POST. But if it is not right for any reason just send it back and get a refund for your purchase!
- You have 7 Days from the time of receipt of your purchase to notify us of you intention to claim a refund. If you do not notify us in that time then the only reason we will issue a refund is for a faulty item.
- Once we have agreed to your request to return the item you have a further 30 Days for it to be received by us..
- You must send your return back in the same condition it was received. Unwashed, undamaged and unworn, with our original tags attached.
- Sorry but we can't take back intimates, earrings & studs for health reasons.
- If you wish to return an item, please let us know at firstname.lastname@example.org
- All Sale Items returned for refund attract a flat $10.00 restocking fee (applies from order number 3186 and beyond)
- We do not refund the value of return postage.
CONDITIONS OF RETURN
All products must be returned:
- unworn and unwashed
- with all original tags still attached
- not smell of perfume, deodorant or washing powder
- free of make-up or tan marks
ASSESSING THE RETURN
Return product(s) will be assessed and we will notify you if your return has been accepted. Returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer at our discretion.
- Returns are generally processed within 2 business days of receiving your return
- Please allow 5 business days for us to process refunds.
We also offer exchange for a different size if it is available and store credit if desired. For store credit usage, our free shipping offer applies. It does not apply to requested refunds.
When returning an item please send to:
LILY + MINX
PO BOX 167
KEIRAVILLE NSW 2500
Customer Credits only apply to the online store and cannot be used in our Bricks & Mortar Boutiques.
We are happy to replace, repair, or refund in the case of a manufacturing fault.
Please email us at email@example.com if you believe your garment is faulty.
We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.
We do not store your credit card details at any time so consumer confidence and satisfaction is assured.
The laws of the state of New South Wales, Australia govern these Purchase and Shipping Terms.