Many thanks for considering LILY + MINX ONLINE as your preferred online boutique. In order to be fully aware of your rights when purchasing our Products you should carefully read the Terms and Conditions which are set out below.

A legally binding agreement is created upon our receipt of your correctly completed Purchase Order. This agreement is created between NetLever Pty Limited (A.B.N 82 115 743 069) trading as LILY + MINX and you.

As an important note, sales of our Blaax Watches products are covered by a manufacture warranty the terms and conditions of which are cover by addendum 1 to this agreement as outlined below.

PRICES

All prices are in Australian Dollars (AUD) including the GST component. We reserve the right to maintain different pricing policies online and in our Bricks & Mortar boutiques. Each is considered a different store and the lowest price will not apply across the group.

Prices may be varied at our discretion and without notice.

ORDER DETAILS

Inaccurate order details release us from our obligations in terms delivery time, delivery cost, and missing orders. You must be accurate in completing these important details to ensure your order gets to you in good time or at all.

In circumstances where an incorrect delivery address is quoted LILY + MINX ONLINE is not obliged to re-send the order to the correct address at our own expense

PAYMENT OPTIONS

Payment facilities available are Paypal, Afterpay, ZipPay, Stripe (credit cards).

After you make payment for your order, we will email you an Order Confirmation document, which confirms receipt of your order.

DISPATCH

Orders are processed in NSW, we work Monday to Friday excluding Public Holidays. We will update your order status online to shipped upon dispatch of the purchase. We will provide you with a tracking number once we have shipped your order to you.

SHIPPING & SHIPPING COST

To Australia - Express Delivery via Australia Post Express Courier

  • All orders are shipped for Free, zero, nothing!
  • Sale items are sent for FREE via Parcel Post with tracking.

Overseas Orders- 3-10 Business Days Delivery via Airmail

  • Based on Order Weight Please see our Shipping Page

ORDER CANCELLATION

LILY + MINX ONLINE may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.

You are not entitled to any form of compensation arising from such cancellation.

ORDER RECEIPT

Upon receipt of your order you should check that all items ordered are included and then the condition of all items. Please remember in order to return an item it must be in as new condition including its tags, not washed, and not worn. Do not try on items when wearing perfume, makeup or deodorant as garments which smell or are marked may be rejected for return.

Returned items not received in their original state will be automatically returned to the customer. We reserve the right to reject any return we consider is not in new condition.

If anything is missing from the order, or damaged or faulty please contact us at sales@lilyandminx.com.au

RETURNS including our 30 Day Refunds Policy

We send all orders via EXPRESS POST. (Excluding Blaax watches and sale items, these are sent via Parcel Post), but if it is not right for any reason just send it back and get a full refund for your purchase!

  • You have 7 Days from the time of receipt of your purchase to notify us of you intention to claim a refund.  If you do not notify us in that time then the only reason we will issue a refund is for a faulty item.
  • Once we have agreed to your request to return the item you have a further 30 Days for it to be received by us.
  • Our Refund policy does not apply to SALE items, again you must notify use of your intention to return the SALE item within 7 Days of receipt.  We will then issue you with a store credit or Gift Card to the value of you purchase.
  • You must send your return back in the same condition it was received.  Unwashed, undamaged and unworn, with our original tags attached.
  • Sorry but we can't take back swimwear or intimates for health reasons.
  • Blaax Watches have special return conditions, these are available below.
  • If you wish to return an item, please let us know at info@lilyandminx.com.au
  • We do not refund the value of return postage.

CONDITIONS OF RETURN

All products must be returned:

  • unworn and unwashed
  • with all original tags still attached
  • not smell of perfume, deodorant or washing powder
  • free of make-up or tan marks

ASSESSING THE RETURN

Return product(s) will be assessed and we will notify you if your return has been accepted. Returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer at our discretion.

PROCESSING TIME

  • Returns are generally processed within 2 business days of receiving your return
  • Please allow 5 business days for us to process refunds.

 Exchanges

We also offer exchange for a different size if it is available and store credit if desired. For store credit usage, our free shipping offer applies. It does not apply to requested refunds.

When returning an item please send to:
LILY + MINX
Shop 4B 156-160 Crown Street

Wollongong NSW 2500
Australia


CUSTOMER CREDIT

Customer Credits only apply to the online store and cannot be used in our Bricks & Mortar Boutiques.

FAULTY ITEMS

We are happy to replace, repair, or refund in the case of a manufacturing fault.

Please email us at sales@lilyandminx.com.au if you believe your garment is faulty.

SECURITY

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured.

GOVERNING LAW

The laws of the state of New South Wales, Australia govern these Purchase and Shipping Terms.

ADDENDUM 1 BLAAX WATCHES

Blaax Watches Special Conditions!

EXCHANGE POLICY

An exchange will only be granted if the product is in the same condition as it was received and still contains all protective stickers etc on the product(s). Exchanges will only be valid up to 14 days of the item being received. BLAAX does not allow for refunds in the event of the customer no longer wanting the product(s) purchased, only exchanges will be offered. BLAAX will allow for an exchange given that all the following conditions are adhered to; Has proof of purchase (Order No. and Name) In the same condition as sold State the reason for the exchange Original shipping and handling fees are not reimbursed, but BLAAX will send the exchange product at our own postage cost back to you within 10-14 days.

RETURN POLICY

For returns kindly email your return form to info@blaax.com.au with your full name, order number and the reason for your refund. Please note that BLAAX only offers exchanges on all SALE products. If the refund request is approved, we will ask you to complete the following Return & Exchange Form Please send the item(s) and the completed form with the product(s), to: BLAAX Pty Ltd Att: BLAAX 2,13 Brighton Rd Glenelg SA 5045 BLAAX will exchange or refund the total value of your item (via the original form of payment when purchasing the product) within 10-14 days of receiving and accepting the returned faulty item. Original shipping and handling charges are non-refundable and are the responsibility of the buyer unless the product is faulty. You will be notified by email once the transaction has taken place.

WARRANTY

The warranty will apply for all watches sold under BLAAX unless stated otherwise. The warranty covers the following components: The watch movements Hands and dials Should a covered component be defective in materials or workmanship during the warranty period, BLAAX will do it's best to, fix the watch or replace it. All watches have a 1 years warranty. The warranty does not cover: Battery, case, crystal/glass, strap or bracelet Damage resulting from improper handling, lack of care, accidents, or normal wear and tear Water damage unless marked “water-resistant” (Water damage of leather strap is not guaranteed in any circumstances) The warranty is terminated if the watch has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in materials or workmanship. If you have any questions regarding our warranty please email info@blaax.com.au