We totally get it, you can't try it on when you shop online, and sometimes finding the right style takes a few tries. We want you to love your new outfit.
We offer a no questions asked refund policy. Simply let us know within 7 days of receiving your order that you would like to return it and send it back within 30 days. Simple!
Lodging and making a return is easy, simply follow the steps below:
Step 1: Notify us that you want to return your item within 7 days of receipt of purchase. If you do not let us know within 7 days, we can only issue a refund for faulty items.
Step 2: We will be in touch with details about where you can send your return. You then have a further 30 days for it to be received by us.
Step 3: Send the return to us (please remember to keep your tracking number!) and we will be in touch once we assess your return.
- You must send your return back in the same condition it was received. Unwashed, undamaged and unworn, with our original tags attached.
- Sorry but we can't take back intimates, earrings & studs for health reasons.
- Blaax Watches have special return conditions, these are available below.
- If you wish to return an item, please let us know at firstname.lastname@example.org
- We do not refund the value of return postage.
CONDITIONS OF RETURN
All products must be returned:
- unworn and unwashed
- with all original tags still attached
- no smell of perfume, deodorant or washing powder
- free of make-up or tan marks
ASSESSING THE RETURN
Return product(s) will be assessed and we will notify you if your return has been accepted. Returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer at our discretion.
- Returns are generally processed within 2 business days of receiving your return
- Please allow 5 business days for us to process refunds.
BLAAX WATCHES: SPECIAL CONDITIONS
An exchange will only be granted if the product is in the same condition as it was received and still contains all protective stickers etc on the product(s). Exchanges will only be valid up to 14 days of the item being received. BLAAX does not allow for refunds in the event of the customer no longer wanting the product(s) purchased, only exchanges will be offered. BLAAX will allow for an exchange given that all the following conditions are adhered to; Has proof of purchase (Order No. and Name) In the same condition as sold State the reason for the exchange Original shipping and handling fees are not reimbursed, but BLAAX will send the exchange product at our own postage cost back to you within 10-14 days.
For returns kindly email your return form to email@example.com with your full name, order number and the reason for your refund. Please note that BLAAX only offers exchanges on all SALE products. If the refund request is approved, we will ask you to complete the following Return & Exchange Form Please send the item(s) and the completed form with the product(s), to: BLAAX Pty Ltd Att: BLAAX 2,13 Brighton Rd Glenelg SA 5045 BLAAX will exchange or refund the total value of your item (via the original form of payment when purchasing the product) within 10-14 days of receiving and accepting the returned faulty item. Original shipping and handling charges are non-refundable and are the responsibility of the buyer unless the product is faulty. You will be notified by email once the transaction has taken place.
The warranty will apply for all watches sold under BLAAX unless stated otherwise. The warranty covers the following components: The watch movements Hands and dials Should a covered component be defective in materials or workmanship during the warranty period, BLAAX will do it's best to, fix the watch or replace it. All watches have a 1 years warranty. The warranty does not cover: Battery, case, crystal/glass, strap or bracelet Damage resulting from improper handling, lack of care, accidents, or normal wear and tear Water damage unless marked “water-resistant” (Water damage of leather strap is not guaranteed in any circumstances) The warranty is terminated if the watch has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in materials or workmanship. If you have any questions regarding our warranty please email firstname.lastname@example.org