We totally get it, you can't try it on when you shop online, and sometimes finding the right style takes a few tries. We want you to love your new outfit. That's why we offer a 30 Day Refunds policy.

We send all orders via EXPRESS POST. (Excluding Blaax watches and sale items, these are sent via Parcel Post), but if it is not right for any reason just send it back and get a full refund for your purchase!
  • You have 7 Days from the time of receipt of your purchase to notify us of you intention to claim a refund.  If you do not notify us in that time then the only reason we will issue a refund is for a faulty item.
  • Once we have agreed to your request to return the item you have a further 30 Days for it to be received by us.
  • Our Refund policy does not apply to SALE items, again you must notify use of your intention to return the SALE item within 30 Days of receipt.  We will then issue you with a store credit or Gift Card to the value of you purchase.
  • You must send your return back in the same condition it was received.  Unwashed, undamaged and unworn, with our original tags attached.
  • Sorry but we can't take back swimwear or intimates for health reasons.
  • Blaax Watches have special return conditions, these are available below.
  • If you wish to return an item, please let us know at info@lilyandminx.com.au
  • We do not refund the value of return postage.

CONDITIONS OF RETURN

All products must be returned:

  • unworn and unwashed
  • with all original tags still attached
  • not smell of perfume, deodorant or washing powder
  • free of make-up or tan marks

ASSESSING THE RETURN

Return product(s) will be assessed and we will notify you if your return has been accepted. Returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer at our discretion.

PROCESSING TIME

  • Returns are generally processed within 2 business days of receiving your return
  • Please allow 5 business days for us to process refunds.

 

BLAAX WATCHES: SPECIAL CONDITIONS

EXCHANGE POLICY

An exchange will only be granted if the product is in the same condition as it was received and still contains all protective stickers etc on the product(s). Exchanges will only be valid up to 14 days of the item being received. BLAAX does not allow for refunds in the event of the customer no longer wanting the product(s) purchased, only exchanges will be offered. BLAAX will allow for an exchange given that all the following conditions are adhered to; Has proof of purchase (Order No. and Name) In the same condition as sold State the reason for the exchange Original shipping and handling fees are not reimbursed, but BLAAX will send the exchange product at our own postage cost back to you within 10-14 days.

 

RETURN POLICY

For returns kindly email your return form to info@blaax.com.au with your full name, order number and the reason for your refund. Please note that BLAAX only offers exchanges on all SALE products. If the refund request is approved, we will ask you to complete the following Return & Exchange Form Please send the item(s) and the completed form with the product(s), to: BLAAX Pty Ltd Att: BLAAX 2,13 Brighton Rd Glenelg SA 5045 BLAAX will exchange or refund the total value of your item (via the original form of payment when purchasing the product) within 10-14 days of receiving and accepting the returned faulty item. Original shipping and handling charges are non-refundable and are the responsibility of the buyer unless the product is faulty. You will be notified by email once the transaction has taken place.

 

WARRANTY

The warranty will apply for all watches sold under BLAAX unless stated otherwise. The warranty covers the following components: The watch movements Hands and dials Should a covered component be defective in materials or workmanship during the warranty period, BLAAX will do it's best to, fix the watch or replace it. All watches have a 1 years warranty. The warranty does not cover: Battery, case, crystal/glass, strap or bracelet Damage resulting from improper handling, lack of care, accidents, or normal wear and tear Water damage unless marked “water-resistant” (Water damage of leather strap is not guaranteed in any circumstances) The warranty is terminated if the watch has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in materials or workmanship. If you have any questions regarding our warranty please email info@blaax.com.au